Customer Delight Executive

Job Description

At Jumbotail, we believe in creating a world class customer experience, and we intend to build our customer delight operations as a center of excellence and a source of competitive advantage.

  • Jumbotail Customer Delight Executive should answer calls professionally to provide information about products, services, receive orders, cancel orders, and obtain details of complaints.
  • Keep records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Follow up to ensure that appropriate actions were taken on customers requests.
  • Research and review policies regularly and communicate effective solutions to a fun and fast-paced environment.
  • Make calls to existing customers or potential customers to provide education, support, troubleshooting and sales information, related to products or services we offer.

Knowledge & Skills Required

Communication Skills:

  • Excellent communication skills (Hindi, English and Kannada)
  • Ability to communicate correctly and clearly with all customers base
  • Excellent customer issue documentation skills
  • Good listener to understand customer issues very clearly and provide resolution.
  • Ability to focus on customers issues without distraction and provide resolution.
  • Should be able to function independently as well as in a team.

Computer Knowledge/Skills:

  • Familiarity with Microsoft excel, Microsoft Word and Internet Explorer
  • Demonstrates understanding of the Android Apps.
  • Demonstrates an ability to successfully navigate the internet.
  • Ability to successfully adapt to changes in the work environment.

Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
  • Ability to empathize with and prioritize customer needs.
  • Demonstrates interpersonal skills with our diverse customer base.
  • Ability to work with our customers that are business owners and very particular about their day to day operations.
  • Demonstrates conflict resolution, negotiation, and de-escalation skills.
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
  • Ability to determine customer needs and provide appropriate solutions.
  • Maintain regular and reliable attendance, including the daily schedule.
  • Flexible with the working schedule; may be expected to work weekends, holidays and events.

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates should be comfortable in a multi-tasking and high-energy environment. They should also be creative and analytical thinker with a passion for excellent customer service

Qualifications required

  • Minimum qualification is Graduate/ PG in any degree is eligible to apply.
  • 1-3 years of experience in Customer Service or Seller Support function.

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